WHAT'S A NET PROMOTER SCORE?
A Net Promoter Score or NPS is a metric that measures a company’s client satisfaction and service quality. Customers are asked a single question: “How likely are you to recommend our company to a friend or colleague?” Then, customers select a number on a scale of 0 to 10.
- Those who respond with a 9 or 10 are promoters.
- Those who respond with a 7 or 8 are passives.
- Those who respond with a 6 or lower are detractors.
To calculate the final NPS, subtract the percentage of detractors from the percentage of promoters.
ABOUT OUR NET PROMOTER SCORE
ClearlyRated states the average NPS for the accounting industry in 2021 is 39%. Our score is significantly higher, showing that we stand out from the crowd as leaders in client satisfaction. Companies with scores above 30% are considered average. Those with scores above 70% are world-class.
THE HISTORY OF OUR NPS
We’ve measured our Net Promoter Score since 2015 and have steadily increased our score over the years. The chart below shows how our score has evolved and how it compares to the standard accounting industry score.
HEAR FROM OUR CLIENTS
We asked clients why they gave us the rating they did. Here’s what they had to say.
Good service, honest feedback, and candid conversations around real issues.
Very professional staff, quick to respond to client questions and problems, fair billing. Collegial, yet clearly maintain independence and integrity.
We appreciate the service provided and the reasonable price for our small business. We always receive quick responses to questions and solid, practical direction when navigating through difficult times such as Covid.
Everyone I've worked with seems to go out of their way to make sure our needs are met.
Knowledgeable and friendly staff, valuable services, great customer support.
Beene Garter clients for 29 years. Phenomenal, professional, friendly, caring expertise and service the entire time.
Excellent personal attention from experienced industry leaders.
Overall satisfied with services. Questions are answered timely, and Beene Garter helps with other items that may be considered outside the scope of the normal work performed.
All of the partners and employees have been wonderful to work with, and the work has yielded great benefits for our organization.
Staff is very experienced and able to answer complex tax questions specifically related to the nature of our business. Everyone has been great to work with.