Health and safety are our top priorities.
At Beene Garter, our clients and employees are our number one priority – and their health and safety are no exceptions. We’re closely monitoring this pandemic and following recommendations issued by health officials and the government. As of March 24, 2020, we’re closely following Governor Gretchen Whitmer’s “stay safe, stay home” order.
While our physical office remains closed, business operations continue as normal.
We are continuing to operate during standard business hours from 8 a.m. to 5 p.m., Monday through Friday. All staff members are working remotely. It’s our goal to continue providing accounting services with minimal interruption.
Here’s what we’re doing to keep our clients, employees, and the West Michigan community safe:
- Closed our office to visitors
- Canceled and postponed meetings and events
- Equipped employees to work efficiently from their homes
- Moved all possible business operations to a secure, digital format
We’ll continue to update this page as new information becomes available.
I’d like to change my invoice delivery method from paper to email. How do I do that?
You can contact your Beene Garter professional via email or phone to request this change. Thank you!
Am I on Beene Garter's email list? How can I ensure I receive emails from you?
If you are currently a client, you’re probably on our list. We recommend checking your spam or trash folders if you haven’t seen any emails from us recently. Or, check with your IT department to see if any emails from Beene Garter have been blocked by your company’s server. If so, you can ask your IT department to whitelist our email domain (beenegarter.com) and the email address email@example.com. We’re doing our best to communicate with everyone we need to, but may need your help to ensure deliverability!
If you think you may have opted out of our emails, scroll down to the bottom of this page to fill out the form and resubscribe!
I’ve already sent in the information you need to complete my 2019 tax return(s). Is there anything else I need to do?
If you’ve sent us all the documents and information necessary to complete your return(s), no further action is needed.
How can I send documents to Beene Garter?
Effective immediately, we’re no longer accepting paper documents. We cannot guarantee receipt of any documents sent via mail or fax due to the closure of our physical office. Documents can be uploaded to our client portal or sent securely using our email security system.
We kindly ask you send your files to us electronically and in a PDF format. However, we understand you may have limited resources during this time and will work with you on how to best submit your information.
If you are a payroll client and need to transfer sensitive payroll files, please ask a member of our payroll team to initiate a Mimecast Request for Large Files. Mimecast, our email security program, will give you a secure link to send files to us.
How do I access my client portal?
To access your Client Portal, visit the Beene Garter homepage and click on the Login button in the upper right corner. Then, in the Client Portal section, click on Log In and enter your User ID and Password.
Once logged into your Client Portal, you can drag and drop or browse for files in the Upload box. The Upload box is located on your home screen and reads “Drag documents here to upload or browse.”
We’ll receive notifications each time you upload a file. If you have questions about accessing or using your portal, please contact us at firstname.lastname@example.org or 616.235.5200.
How will I receive my completed tax return and related items?
You’ll receive your tax return and related items electronically, either via SafeSend Returns or the online client portal. We’ll notify you when your return is complete and let you know where you can access it. If you’re accustomed to receiving a paper copy, we can provide one at a later date upon request.
I’m a payroll client. Can I still get paper checks from Beene Garter at this time?
At this time, we cannot honor paper check requests unless absolutely necessary. And, if the status of coronavirus in Michigan worsens, we won’t be able to guarantee any paper checks.
Please have your employees set up direct deposit and verify their banking information is up-to-date. You can request a Direct Deposit Authorization Form and further assistance from Christy Greyzck at email@example.com.
How will coronavirus affect my business?
As the world responds to this disease and takes precautions to slow its spread, you and your business will likely be affected. The State of Michigan and the federal government have made several announcements regarding tax deadlines and relief for businesses affected. We’re monitoring these updates and detailing them on our blog here.
If you aren’t currently on our email list and want to receive firm updates, fill out this form to subscribe.
Please contact your Beene Garter professional with any questions regarding the impact of coronavirus.