Health and safety are our top priorities.
At Beene Garter, our clients and employees are our number one priority – and their health and safety are no exceptions. We’re closely monitoring this pandemic and following recommendations issued by health officials and the government. We’re closely following Governor Gretchen Whitmer’s Executive Order 2020-115. Under this order, work that can be performed remotely should be performed remotely.
While our physical office remains closed, business operations continue as normal.
We’re continuing to operate during standard business hours from 8 a.m. to 5 p.m., Monday through Friday. All staff members are working remotely. It’s our goal to continue providing accounting services with minimal interruption.
Here’s what we’re doing to keep our clients, employees, and the West Michigan community safe:
- Closed our office to visitors
- Canceled and postponed meetings and events
- Equipped employees to work efficiently from their homes
- Moved all possible business operations to a secure, digital format
We’ll continue to update this page as new information becomes available.
I’d like to change my invoice delivery method from paper to email. How do I do that?
Please contact your Beene Garter professional via email or phone to request this change. Thank you!
Am I on Beene Garter's email list? How can I ensure I receive emails from you?
If you’re a Beene Garter client, you’re probably on our list. We recommend checking your spam or trash folders if you haven’t seen any emails from us recently.
Or, check with your IT department to see if your company’s server blocked any emails from Beene Garter. If so, ask your IT department to whitelist our email domain (beenegarter.com) and the email address email@example.com. We’re doing our best to communicate with everyone, but may need your help to ensure deliverability!
If you think you may have opted out of our emails, scroll down to the bottom of this page to fill out the form and resubscribe!
I’ve already sent in the information you need to complete my 2019 tax return(s). Is there anything else I need to do?
If you’ve sent us all the documents and information necessary to complete your return(s), no further action is needed.
How can I send documents to Beene Garter?
Effective immediately, we’re no longer accepting paper documents. We can’t guarantee receipt of any documents sent via mail or fax due to the closure of our physical office. You can either upload documents to your client portal or ask us for a secure link that allows you to send your files safely.
We kindly ask you to send your files electronically and in a PDF format. However, we understand you may have limited resources during this time and will work with you on how to best submit your information.
If you’re a payroll client and need to transfer sensitive payroll files, please ask a member of our payroll team to initiate a Mimecast Request for Large Files. Mimecast, our email security program, will give you a secure link to send files to us.
DO NOT directly email us copies of your tax documents or any documents that contain sensitive data. This puts your confidential, private information at risk.
How do I access my client portal?
To access your Client Portal, visit the BeeneGarter.com and click on the Login button in the upper right corner. Then, in the Client Portal section, click on Log In and enter your User ID and Password.
Once logged into your Client Portal, you can drag and drop or browse for files in the Upload box. The Upload box is located on your home screen and reads “Drag documents here to upload or browse.”
We’ll receive notifications each time you upload a file. If you have questions about accessing or using your portal, please contact us at firstname.lastname@example.org or 616.235.5200.
How will I receive my completed tax return and related items?
You’ll receive your tax return and related items electronically, either via SafeSend Returns or the online client portal. We’ll notify you when your return is complete and let you know where you can access it. If you’re accustomed to receiving a paper copy, we can provide one at a later date upon request.
I’m a payroll client. Can I still get paper checks from Beene Garter at this time?
At this time, we can’t honor paper check requests unless absolutely necessary. And, if the status of coronavirus in Michigan worsens, we won’t be able to guarantee any paper checks.
Please have your employees set up direct deposit and verify their banking information is up-to-date. You can request a Direct Deposit Authorization Form and further assistance from Christy Greyzck at email@example.com.
How will coronavirus affect my business?
As the world responds to this disease and takes precautions to slow its spread, you and your business will likely be affected. The State of Michigan and the federal government have made several announcements regarding tax deadlines and relief for businesses affected. We’re monitoring these updates and detailing them on our blog here.
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Please contact your Beene Garter professional with any questions regarding the impact of coronavirus.