Not satisfied with your payroll provider’s performance? Here are five indicators that it’s time to consider a change.
LACK OF EXPERTISE. The representatives you talk to aren’t well versed in federal, state, and local reporting requirements (which could result in penalties for you!), or perhaps because of turnover, you constantly speak with someone new who isn’t familiar with your business.
DIFFICULT TO REACH. You have to navigate a complicated phone tree or online ticketing system to connect with customer service. Response times are slow and wait times are long.
INCREASING RATES. When you first signed on with your payroll provider you received a great introductory offer, but now your rates are climbing.
LIMITED SERVICE OFFERINGS. Your provider only offers payroll services, rather than a suite of business services designed to improve and simplify the way you run your business.
LIMITED SOFTWARE CAPABILITIES. Your software isn’t designed to scale with your business -- it doesn’t offer additional features, such as Human Capital Management or ACA/Healthcare Reform Modules. And, it doesn’t work with other third-party tools you use to run your business.
Do these challenges sound familiar? Then it may be time to explore other options.
Beene Garter’s payroll team is local, experienced, and diligent about exceeding your payroll needs. We offer unlimited training and support, a robust software tool powered by Asure, and competitive pricing. Learn more about Beene Garter’s payroll solution and request your free quote today!
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